We have a fantastic opportunity for an Operations Supervisor to join our team based in Thurmaston, Leicester. This is a full‑time, permanent position working 37.5 hours per week – Monday to Friday. There is some requirement to be on‑call, every 6 weeks (additional pay received when on‑call). This will be discussed further at interview. The Operations Supervisor will support the Operations Manager with the day‑to‑day operational delivery in support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline patient transport services. Ensuring all quality and governance requirements meet objectives and performance targets.
* £13.71 per hour / 37.5 hours per week – set shifts – Monday to Friday 05:30 – 13:30
* Life Assurance providing colleagues and their family financial peace of mind and protection to the value of £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
* Financial guidance re retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
* Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED foundation, to provide support to colleagues and our local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
* Flu vaccination (through an internal campaign in Autumn/Winter).
* Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
* Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
* Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure performance and hygiene is optimal.
* Data Management – Ensure that personal data management systems are kept up to date with all employees details to ensure the accuracy of payroll and annual leave.
* KPIs – Support the Operations Manager with delivery of KPIs, providing innovative ideas for improvement.
* Budgets – Assist the Contract Manager to ensure the effective management of all resources.
* People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
* Employee Relations – Support complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
* Recruitment – Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
* Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
* Ad‐hoc – Attend weekly management meetings, providing suitable data as required. Provide the Contract Manager with data in a timely manner. Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
* Health and Safety – Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
* Diversity – Be an ambassador for diversity.
* Hours and Environment – Be visible and maintain a physical presence across the contract.
* Experience of leading/managing a team.
* Experience of working in a highly regulated, complex business with an understanding of healthcare logistics/patient transport would be ideal for this role.
* Passion for patient care and delivering a highly effective service.
* Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
* High level of commercial awareness with proven experience in achieving KPIs within a highly regulated industry.
* Strong problem‑solving skills.
* Ability to coach and guide.
* Excellent organisational skills with proven ability to multi‑task and prioritise, as required.
* Meticulous attention to detail.
* Ability to stay calm under pressure and use initiative.
* Hold a valid UK manual driving licence with less than 6 penalty points.
* Be physically fit for patient handling and moving.
The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all. We are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
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