Customer Service Executive
Full time, Office based
Up to £34k DOE
Gravesend, Monday to Friday
Exclusive new role, you will not see this advertised anywhere else.
Are you an experienced and customer focused professional with a proactive attitude, looking for your next opportunity in a supportive and well established business?
Our client, a reputable supplier within the construction industry, is seeking a reliable and detail oriented Customer Support Executive to join their team on a permanent, full time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.
Key Responsibilities:
Receiving and processing large volumes of orders with high accuracy and attention to detail
Creating quotations in a timely manner
Acting as the primary point of contact for clients, ensuring a consistently high standard of customer service
Supporting a Sales Representative with account management and order processing
Liaising with internal departments including Transport, Warehouse and Purchasing
Proactive problem solving
Ensuring seamless communication across the sales function and wider team
Any other duties as required
Essential requirements:
Solid experience working in a heavily administrative, customer facing role supporting a sales function
Previous experience within a business supplying products to the construction or related trade sectors (experience within the fixings and fastenings industry is highly desirable)
Sales order processing experience within a business to business environment
A meticulous attention to detail
A genuine passion for customer service
The ability to remain calm under pressure
Excellent organisation skills with the ability to work quickly and accurately
Confident with Microsoft Office, especially Excel
Strong problem solving skills
A collaborative approach
What is on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:
A competitive salary of up to £34,000 depending on experience
23 days holiday plus bank holidays
Stability within a supportive team
Monday to Friday hours
A company pension scheme
Long term progression opportunities
Interviews are to be held immediately, so please apply today for immediate consideration.
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment