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Job Description
Contract Type: Casual
Working Hours: Various: 0-hour contract
Worker Type: On-site
Salary: £24,790 - £25,584 per annum (pro-rata for part-time)
Location: All Nottingham City Libraries
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this, we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value differences.
About The Role
Nottingham City Libraries are seeking to recruit Casual Library Customer Advisors.
We’re looking for someone with excellent customer service skills who loves helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Casual Library Customer Advisor, no two days would be the same. You may be taking a class visit from a local school, or helping someone to fill in a job application, or to choose their perfect book to read. Our libraries offer a wide range of services, and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
You will be asked to cover a variety of front-line roles on an ad hoc basis due to vacancies, sickness, and leave.
You may be asked to move site at the last minute, and may be asked at short notice to be able to cover a library for us.
We are looking for a variety of people to cover different elements of this role, including
* General cover at all our library locations
* Cover at Nottingham Prison Library (subject to appropriate checks and clearance)
About You
The ideal candidate will have:
Essential Requirements
* Excellent written and verbal communication skills
* Able to deliver high-level customer service to a wide range of citizens
* An excellent team player
* Able to organise, prioritise, and multitask
* An ability to use information technology as applied in the workplace
* Able to be flexible and adapt to work in different locations
* This post is subject to an enhanced DBS check with a barred list check.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries, please contact Darren Smith, Customer Service Manager, by email at Darren.smith2@nottinghamcity.gov.uk
Closing Date: 18th July 2025
Please note that there may be occasions when we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
* 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
* Access to a generous, defined benefit pension scheme offering 17.9%
* Smart Working – to support your work life balance
* Health and wellbeing benefits including access to our Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
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