* 6 month contract offering immediate start
* A chance to work for a leading business
About Our Client
This opportunity is with a small-sized retail company known for its innovative approach and commitment to providing high-quality products to its customers. The organisation values efficiency and customer satisfaction, making it a rewarding place to work for those passionate about customer service.
Job Description
* Respond to customer inquiries via phone, email, and live chat in a professional manner.
* Resolve customer issues efficiently, ensuring satisfaction and loyalty.
* Maintain accurate records of customer interactions and transactions.
* Provide product information and guidance to assist customers in making informed decisions.
* Collaborate with internal teams to address and resolve customer concerns promptly.
* Identify and elevate complex issues to the appropriate department for resolution.
* Contribute to the improvement of customer service processes by sharing feedback and suggestions.
* Adhere to company policies and procedures to ensure consistency in service delivery.
The Successful Applicant
A successful Customer Service Advisor should have:
* Previous experience in a customer service role, ideally within the retail industry.
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and a customer-focused mindset.
* Proficiency in using customer service software or tools.
* The ability to work effectively in a team-oriented environment.
* A proactive and adaptable approach to handling a variety of customer queries.
Whats on Offer
* Immediate start.
* Free on-site parking.
* A temporary 6-month contract with opportunities to gain valuable experience in the retail industry.
* Supportive and professional work environment.
* Potential for future opportunities within the company based on performance.
J-18808-Ljbffr