Overview
Bachelor’s Degree with at least a 2.1 or equivalent preferred
Location: West Yorkshire. Home or Hybrid Working (1 day per week in office). 26 Days Holidays + 1 / Bupa. Pension with Free Parking when at site. Region: West Yorkshire. Contact number: 01133572045.
Description
Globally scaled and award winning company with a passion for delivering results for the NHS and the general Healthcare sector is looking to hire an application support analyst who specialises in Enterprise Resource Planning Software (ERP) and more specifically the Sage 200 application. This is a company with a great track record of distributing industry leading products all over the world.
The SAGE Support Analyst will be responsible for 1st and 2nd line user community support of the SAGE 200 Application. They will be responsible for forming excellent working relationships with the end users of the system which includes, Finance, Sales, Customer Experience, Operations, Logistics and Manufacturing. Routine tasks include assisting with month end support, master data uploads and user administration. There is also an opportunity to bring any technical skills in the field of system integration e.g., e-commerce interfaces, EDI and improving business processes utilised in the system.
Responsibilities
* Responsible for 1st and 2nd level Incident and Problem Management.
* Conduct Support for Month end and BAU processes.
* Debug, analyse and consider pros and cons of custom code enhancements.
* Improve performance and resilience of interfaces to other systems.
* Lead projects to implement new Sage functionality e.g., Sicon Enhancements, Inventory Management.
* Act as a bridge between the business and our Sage Support Partners.
* Make sure that master data requests are prioritised with the business and uploaded in a timely manner.
* Practice continuous improvement, always looking for ways to improve the processes within the system and make full use of the availability of the system.
* Support projects with technical advice and solutions.
* Aid in training of new users, in new systems and processes.
* Support the business in line with KPI’s.
* Improve performance and efficiency of SAGE application, either by reverting to standard functionality or code improvements.
Experience Required
Hard Skills:
* Sage 200 Support, Customisation/Development or Integration.
* Proven ability to design and implement new processes and facilitate user adoption.
* Experience with user testing, training, and master data.
Soft Skills:
* Experience meeting with Business Stakeholders, Senior Leadership and building out roadmap, vision, and process in participation with management.
* Creative and analytical thinker with strong problem-solving skills.
* Must demonstrate exceptional verbal and written communication skills.
* Must demonstrate ability to communicate effectively at all levels of the organisation, to build credibility and trust.
* Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Capacity to assess current business processes and identify ways to improve these with technology and people.
* A demonstrated ability to understand and articulate complex requirements.
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