Legal assistant team leader

We have an exciting opportunity for an experienced and motivated colleague to join us as a Legal Assistant Team Leader, leading our Legal Assistant team within the legal departments.

In this role, you will be responsible for the day‑to‑day management of the team, ensuring high‑quality support is provided to the wider legal function. You will play a key role in driving performance, developing capability, and ensuring work is delivered accurately and efficiently in a regulated legal environment.

This is a fantastic opportunity to further develop your leadership skills, broaden your operational knowledge, and make a meaningful impact, with the support of the wider management team.

Key responsibilities

• Leading, mentoring and supporting the Legal Assistant team to deliver excellent customer outcomes and build skills and capability
• Managing performance, absence and development in line with company and SRA requirements
• Building positive, open relationships that encourage engagement and development
• Contributing to a collaborative, high‑performing management culture
• Supporting the delivery of change initiatives and helping the team adapt confidently
• Working closely with legal departments and internal stakeholders to meet service requirements
• Ensuring work is completed accurately and within agreed timescales
• Monitoring performance using MI and supporting improvement actions
• Partnering with the Operational Principal Associate on MI, process improvement and operational initiatives

About You

We are looking for someone who is keen to develop their leadership skills and is ready to take on a new challenge. You will be organised, resilient and comfortable working in a fast‑paced environment, with a genuine passion for delivering great service and supporting others to succeed.

You communicate clearly, build strong relationships, and are confident adapting your style to suit different audiences. You take initiative, contribute positively to change, and are committed to continuous improvement.

You will bring:

• A strong customer‑focused approach and commitment to delivering high‑quality service
• Experience supporting or leading others (formal line management experience is helpful but not essential)
• The ability to manage competing priorities and work effectively under pressure
• Strong communication skills, with the ability to engage colleagues at all levels across ARAG
• A proactive mindset, with the ability to identify risks or issues and elevate appropriately
• An interest in using MI to understand performance and support improvements
• A collaborative approach and the ability to build positive working relationships
• Good IT skills, including Microsoft Office and general systems
• An interest in legal or regulated environments (experience in an SRA‑regulated setting is desirable but not essential)

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

• 26 days holiday + bank holidays + ‘MyDay’ (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events.
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.