Lettings Support Officer
£32,535-£33,987 per annum
About Us
Newham is a vibrant inner‑city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, and we are committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as Green Street, the Olympic Park, Excel Centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all.
Location
London, England, United Kingdom
About The Role
The purpose of this role is to provide administrative support to the Housing Register and Allocations Teams to fulfil their services to housing applicants and tenants. Duties include promotion of alternative housing options, support for vulnerable people, mobility schemes, data input and indexing, document management, composing email correspondence, assisting with the preparation of standard documents, dealing with telephone enquiries, liaising with colleagues and external partners, supporting service improvement initiatives, advertising, viewings, property refusals, decants, mutual exchanges, and updating housing application records. Excellent communication skills, attention to detail and the ability to work collaboratively in a fast‑paced environment are required.
To Be Successful In This Role You Must Have
* Good working understanding and awareness of local housing demand and resident needs.
* Knowledge of the Housing Acts in relation to letting of social housing.
* Understanding of immigration guidelines in respect of eligibility for social housing.
* Awareness of welfare benefits and eligibility.
* Ability to communicate clearly, courteously and patiently with members of the public and colleagues.
* Proficiency with a range of IT systems.
* Ability to make a positive contribution to deliver value for money.
Additional Information
We are committed to creating an inclusive, anti‑racist environment for all. Your application is considered on its merits regardless of age, disability, ethnicity, faith, gender identity or sexual orientation.
Safeguarding responsibilities may require a Disclosure and Barring Service (DBS) check if the role involves working with children, young people or vulnerable adults.
Please attach a supporting statement explaining in no more than two A4 pages why and how you meet the criteria for this role.
Please view JD here
Closing date 5/1/2025
We practice anonymised recruitment. Please remove all personal information from any documents that you upload. Any personal information collected will be shared with Cifas for fraud prevention and verification. Further details on data protection rights can be found at https://www.cifas.org.uk/fpn.
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