We are seeking a Junior Service Coordinator to support the wider service coordination function within our Electrical & Fire Services division.
This role is focused on providing essential administrative and operational support to ensure the smooth running of engineer scheduling, purchase order processing, job tracking, and client communication.
You will work closely with the Service Coordinator and Electrical & Fire Service Manager, assisting with the day-to-day coordination tasks that keep the department running efficiently.
This is an excellent opportunity for someone looking to develop a career in service coordination, scheduling, or engineering operations.
Key Responsibilities
Administrative Support
Provide day-to-day administrative support to the service coordination team
Maintain accurate job records, databases, and system updates
Process incoming job information and ensure correct data entry
Scheduling Support
Assist with scheduling and rescheduling of engineers
Support diary management and job allocation processes
Update scheduling systems with real-time job progress information
Help ensure engineers are fully utilised and jobs are allocated correctly
Purchase Orders & Job Tracking
Assist in raising, tracking, and chasing purchase orders
Match purchase orders to job records and completed works
Support accurate job lifecycle tracking from start to finish
Client & Engineer Communication
Support communication with clients regarding job updates and scheduling
Relay information between engineers, clients, and the service coordination team
Assist in handling general service enquiries and updates
General Operational Support
Assist with preparing service documentation and reports
Support compliance and record-keeping requirements
Provide general support to ensure smooth day-to-day operations
About You
We are looking for someone who:
Has experience in administration, customer service, or office support
Is organised, reliable, and comfortable working in a fast-paced environment
Has strong communication skills and attention to detail
Is willing to learn and develop within a service coordination environment
Can manage multiple tasks and priorities effectively
Desirable Experience
Exposure to engineering, FM, electrical, fire, HVAC, or service environments
Experience working with scheduling systems or CRM/job management platforms
Understanding of purchase orders or basic finance/admin processes
What You’ll Get
Full training and development in service coordination and scheduling
Exposure to engineering operations and client service delivery
Clear progression into a Service Coordinator role
Supportive team environment within a growing business
Hands-on experience in a busy operational department