At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
About the Role
You will provide customer focused administrative support within the Mobile onboarding team which manages the onboarding and in-life requirements for our mobile customers.
The scope of the role involves supporting our customers and the wider business with the onboarding and in-life management for the Mobile solution, Horizon. The role will focus on accurate and efficient administrative support to the work flow.
Day to day tasks required will include:
* Provisioning of various products including mobile ports, mobile new connections, data only connections and handsets, in a timely and accurate manner using standard processes and systems.
* Managing basic moves/adds/changes for existing customers for Mobile
* Managing incoming calls and written correspondence from customers, suppliers and colleagues
* Data entry within the various company systems
* Ensuring all relevant customer documents are received and saved on internal systems
* Liaising with third parties
* Suspending or re-activating services
* Managing failed deliveries
Additional tasks will include (but is not exclusive to):
* Proactive member of the team working with several internal teams
* Assisting and supporting the relevant the Implementation managers with customer roll outs
* Support customers in-life with day-to-day queries
* Identify issues, collating and managing appropriate issues and risks to resolution
* Identify areas for improvement e.g. product, system or process
* Escalate serious issues in a timely fashion to the relevant parties
About You
* Excellent attention to detail and accuracy in administrative tasks
* Customer orientated with an organised and logical approach to fulfilling requirements
* A real team play who loves to collaborate
* Good listener and communicator, able to deal at all levels and to people of varying technical capability
* Solution and quality focused individual
* Resilient and responsive to change, operating within a fast-paced business telecommunications environment
* Strive for perfection and adopt a ‘right first time’ approach
* Ability to learn new skills and systems quickly
What do we offer you?
* At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
* Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
* We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
* Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
* We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
* We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
* And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note
* Unfortunately, we can't offer visa sponsorship or relocation support for this role.
* This role is hybrid, with three days per week from our office in Glasgow
* If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
* Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
* We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
* For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.
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