Overview
Apple Services is an exciting environment and a dynamic development organization. With customers around the world, we are a fast-growing marketplace for music, movies, TV shows, books, podcasts, and apps. We're looking for people who can partner with our Stakeholders and Engineering teams to ship complex, customer-facing music recommendations systems (e.g., dynamically personalised Home tab in Apple Music) under demanding timelines. Bonus points for new product introductions. This is not a task-based job; you will be responsible for successful outcomes and delivery. Strong fundamentals are a requirement but you have more. You take responsibility; you feel a personal stake in the product you ship; you communicate responsibilities and scope clearly; you value integrity; you thrive in conflict; you know how things work; you work for the success of the entire Program Management team; you thrive in uncertainty and strive to bring order to it; you have deep wisdom and judgment; you keep your eye on the ball; you build strong relationships; you are aware of politics but do not get mired in them; you are constantly looking to improve yourself and your team; and you ship code which millions of customers will use.
Responsibilities
Lead projects/programs through the software development lifecycle from planning (which includes scoping, prioritising, resource allocation, and timelines) to launch. Partner with stakeholders to create functional and technical requirements. Collaborate with Music Services Engineering, Design, Product, Client Engineering, QA, Legal, Finance, Privacy, Marketing, Music Operations, Music Client engineering, and other organisations both inside and outside of Apple to support personalisation features in Apple Music. Flexible working with teams across US timezones. Help establish processes to improve how our products are built and executed.
Minimum Qualifications
* 5+ years work experience as an Engineering Program Manager
* Strong technical program manager with a proven track record in driving software development initiatives
* Knowledge of key technologies and systems involved in big data processing and machine learning
* Ability to partner with multiple product and business stakeholders to prioritise and align on roadmap
Preferred Qualifications
* Experienced program manager with a proven track record in driving GenAI, machine learning, customer growth, and software development initiatives
* Understanding of waterfall and agile project management methodologies
* Experience as an embedded EPM, directly supporting engineering teams by facilitating agile ceremonies (e.g., sprint and capacity planning) and managing release documentation
* Strong facilitation skills to drive complex, cross functional, and comprehensive projects
* Exceptional verbal and written communication, including presentation skills to all levels of an organisation
* Experience with establishing processes and/or team culture
* Passionate about protecting privacy while delivery key product insights
* Prior software development experience is a plus
* Experience in music industry a plus
* Computer Science or Engineering majors preferred
At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more
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