Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space?
As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers.
We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory.
Your Impact
* Strategic Lead Generation: Develop and qualify high-value opportunities within retail and adjacent sectors
* End-to-End Sales Leadership: Own the complete sales cycle from prospecting through to contract closure
* Client-Centric Strategy: Collaborate with cross-functional teams to craft tailored sales approaches and compelling value propositions
* Executive Relationship Building: Establish and cultivate trusted partnerships with senior decision-makers and C-suite executives
* Consultative Solution Selling: Partner with solutions specialists to design and present customised, high-impact proposals
* Complex Deal Navigation: Confidently structure and negotiate sophisticated agreements that deliver mutual value
* Pipeline Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline
* Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace
Your Expertise
* Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting
* Demonstrated ability to close high-value, multi-stakeholder enterprise deals
* Working with or for a BPO would also be desirable
* Exceptional commercial acumen with the ability to translate complex business challenges into compelling solution narratives
* Deep understanding of customer experience ecosystems and the technologies driving innovation—including CRM, automation, and omnichannel service delivery
* Thrives in fast-paced, high-growth environments with the resilience to exceed ambitious targets