Job Title Area Housing Manager Contract Type Permanent Hours Full time Persona Agile Working Location West Ham Lane, Stratford Starting Salary £53,660 plus ECU if criteria met Closing date for completed applications 3rd May 2024 There will be 2 stages to the interview process, first interview will be held of MS Teams, those successful will then be invited in our Head Office in Stratford for a face to face interview. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. We are looking to appoint an Area Housing Manager to join our leadership team within our East and East AngliaA Region. In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. Representing and championing the Trust and its values whilst contributing the financial strength and customer experience. The successful candidate will be solution focused and will act as a champion of service improvement and Customer Service. You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. You will possess a track record in innovative service development, business planning skills and developing operational excellence. You will have a comprehensive understanding of tenancy verification, tenancy management including all aspects of anti-social behaviour and vulnerability. Requirements include: Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role Exceptional stakeholder management skills with the ability to build and maintain strong working relationships Innovative, solution focused with excellent organisational and reporting skills Excellent verbal and written communication Excellent time management skills and the ability to juggle multiple priorities Project Management skills are desirable Key responsibilities include: Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times. Managing and leading a relatively new team to deliver on performance and achieve customer excellence. Providing coaching, mentoring and ongoing training and support to front line colleagues Why choose L&Q? We offer a competitive annual salary and staff benefits package. Strong family-friendly policies Committed Learning & Development Annual leave starting from 26 days rising to 31 PLUS bank holidays Excellent Pension Scheme double contribution up to 6% Generous non-contributory life assurance An Employee Assistance Programme Great places to work certified 2022 Best Workplaces for Women ranked 23 in the UK If you are interested in this role and have the experience required, then apply without delay We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Ourorganisational behavioural frameworkoutlines the core expectations of all employees, which should bedemonstrated at all timeswhen representing L&Q. More information about L&Qs values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heartof our business and our success depends on employing the best people and getting the best from them. This is why we are committed todeveloping our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. For the fifth year in a row, we have been recognised as one of the UKs Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UKs most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.