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The Role
The post holder will provide comprehensive clerical support to the Radiology Department ensuring a high quality service is maintained to patients and staff.
The post holder will undertake the reception of Out Patients and Accident and Emergency patients requiring x-ray examinations, giving advice and instruction to patients and relatives when necessary. Dealing compassionately and calmly with distressed or aggressive patients ensuring a speedy resolution to any problems that may occur.
The post holder will ensure the accurate input and update of patient information into the Radiology Management Computer system.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
* The post holder should have good keyboard skills with the ability to enter information into the computer database with speed and accuracy.
* The post holder should be educated to Standard Grade level and have gained a qualification in English.
* Experience in dealing with the General Public is an essential requirement for this post.
* The post holder should possess good communication and organisational skills with the ability to prioritise the workload, use own initiative, work under pressure and as part of a team in order to accomplish all required tasks.
* Flexibility, adaptability, excellent telephone manner and good timekeeping are also essential requirements for this post.
* Once appointed the post holder is expected to use knowledge gained of the Ionising Radiation Regulations and an understanding of how they apply to requests for radiological examinations received within the department to make informed decisions regarding patient care, examination processes, appointment conflicts etc.
* Through time the post holder will use the experience they have gained in relation to radiological examination procedures along with knowledge of departmental operational procedures and various computer systems to deal with related non-routine activities and queries, problem solving where necessary.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
It would be great if you also have
* Knowledge gained of Ionising Radiation regulations and understanding of how these apply to requests for radiological examinations to make informed decisions regarding patient care, examination processes and appointment conflicts etc
* Over time use experience gained in radiological examination procedures, departmental operational procedures and various computer systems to deal with non routine activities/queries problem solving where necessary
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in Radiology department within University Hospital Wishaw.
The working pattern for this role: Mon-Fri (starting/finishing times to be confirmed)
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Andrew Gilchrist, Radiology Directorate Support Manager on andrew.gilchrist@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Carla Vargas, Recruitment Administrator on carla.vargas@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some Of NHS Lanarkshire’s Benefits Include
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information For Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Hospitals and Health Care
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