Client Experience ExecutiveAssignment Type: Temporary, ongoing basis where you will be engaged via Hays.Location: ChichesterWorking Environment: office based on a site - hybrid.Pay type:petitive hourly pay rate.Our clientThe world’s pre-eminent super-luxury automotive brand is based in Goodwood, near Chichester, West Sussex, whichprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.What awaits you? Key Responsibilities
Support in the creation and delivery of world-class client and prospect events and experiencesSupport with the development of a series of relevant experiences which can be tailored to clients and prospects.Responsible for supporting with the maintenance and presentation of all client hosting rooms.Support with defining and delivering a truly personal experience to our clients via the Private Office.Support with other Private Office Activities thate ad-hoc.To work with internal departments as well as various key support suppliers, ensuring all client hosting rooms are fully functioning at all times and any repairs are addressed and rectified quickly.
Support with implementing new initiatives to drive enriched sales, digital activity, and direct client interaction on site.Support with client and prospect events for the Private OfficeSupport with monitoring expenditure of projects, client facilities maintenance and Private Office suppliers & agencies.Develop positive working relationships with key partners (agencies, suppliers, affinity partners)Support with performance reporting of key site-based client management activities.Support with the management of client booking information via the Experience inbox and calendar.Ensure adherence to allpliance & GDPR processes.Support in the handling of client data and updating campaigns in Salesforce.
Supports in the development of event ideas and concepts in order to enhance the brand image, create visibility and position the client within the experiential area; consistently striving to deliver a high-touch guest experience.Consistently drives the quality of Client Experience delivered via the Private Office.
Acts as key client / dealer interface supporting enriched sales experiences via the Private OfficeSupportmunication on Private Office-based client activities, sharing with all stakeholders, up to CEO, client & prospect experiences taking place.Key liaison point across the business for Private Office /
Client Experience bringing together supporting specialists and service providers.Support client interaction to build relationships and drive engagement.Support and assist regional Private Office teams; providing a daily point of operational contact What should you bring along? Education Degree (ideally in Marketing or Hospitality – Experience in a similar luxury client management role) Work experience, Leadership experience Luxury Hospitality experienceAgency management experienceEvent management experienceExperience of handling and interacting with UHNW clients and individuals Additional skills: Additional language is desirable; German is a plus.Understanding of global and luxury brandsUnderstanding of regional variances (cultural differences, working ethics etc.)Understanding of the automotive industry, including dealer bodiesUnderstanding of creative processes including design, print and event executionExcellentmunication skillsExcellent budget planning and management skills, overseeing a number of different budget areasAbility to multitaskStrategic planning skill setCapable of working under pressureUnderstanding of various areas of the business (including Sales Operations/CRM Management)Sensitivity and diplomacy Benefits:Access to a subsidised restaurantHays Go1 training platform which offers a library of over 70,000 courses.Access to Ben – Offers support across a wide range of topics such as mental health well-being, financial or legal matters.Local retail and restaurant discounts35 days annual leave (Including bank holidays)What next?If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on 0116 261 5001. #4758283 - Jane Pretty