Employer Description: Family Contact Centre Job Description: Working directly for the Director: Data entry- Inputting client details when we receive details and all contact notes being stored on a secure system. Keeping in line with GDPR. Answering calls - Taking bookings and advising clients and their legal reps. Inputting confidential notes. Supporting staff with inputting notes and storing on the file. Organising diary/taking bookings on the online calendar and confirming with clients. Sending emails, print and photocopy items Typing letters, reports and other business documents Participating in office meetings and taking meeting minutes Any other duties required from your manager What we are looking for: Skills and Abilities: Excellent communication skills with clear verbal and written English Knowledge of customer care, able to deal professionally with personal and telephone callers Accurate I.T. skills and knowledge of MS Word and Excel, and the Internet Able to work flexibly and independently within a team; asking for and giving support as needed Able to understand and respect the importance of confidentiality, both within and outside the workplace Aware of Health and Safety and Equality and Diversity Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team Entry Requirements: Strong interest in a career in business Effective and confident communicator Highly motivated Already hold an English and maths GCSE or equivalent Package includes: Completely fully-funded qualifications Spend at least 6 hours of your contracted working hours studying towards your apprenticeship Great progression opportunities