Senior Business & Data Analyst – Infrastructure Backup & Recovery
Salary £59,850 - £66,500 per annum.
Locations Leeds or Manchester.
Hours Full‑time. Working Pattern Hybrid – at least two days per week at an office.
Job Overview
The Backup & Recovery Lab delivers a new strategic backup capability to enhance safeguarding and maturity of operational resilience. As a Senior Business & Data Analyst you shape the transition from legacy backup tools to a new toolset, collaborating with Product Owners, Private Cloud team and cross‑functional colleagues to orchestrate user journeys and optimise processes.
Responsibilities
* Design, map and analyse end‑to‑end customer journeys (internal and external) using data, processes and systems.
* Lead customer‑journey and process mapping with Visio or similar tools and integrate insights into migration and cutover plans.
* Evaluate journey effectiveness from customer and business perspectives and identify continuous improvement opportunities.
* Coordinate cross‑functional alignment with integrators, suppliers and stakeholders to manage complex dependencies.
* Demonstrate complex data analytical capability, using Excel or SQL to implement controls and support data‑centric decisions.
* Communicate plans and progress clearly, translating complex requirements into actionable product deliverables and influencing without authority.
Qualifications
* Experience with technical migration, replacing legacy platforms and backup solution cutovers.
* Prior implementation of operating‑model migration and data clean‑up.
* Proficiency in customer‑journey design, process mapping, and business and data analysis techniques.
* Agile delivery tools (Jira, Confluence) and strong communication, stakeholder management and problem‑solving skills.
* Ability to work independently and collaboratively, driving outcomes in a robust control environment.
* Exposure to operational resilience, backup or related data safeguarding topics.
* Desirable: Familiarity with payments, digital assets or emerging technologies; experience in a highly regulated environment.
Benefits
* Generous pension contribution up to 15 %
* Annual performance‑related bonus
* Share schemes including free shares
* 30 days holiday plus bank holidays
* Well‑being initiatives and generous parental leave policies
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