This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme for Affinity Water. As Account Manager, you will act as the critical interface between client, operations, and customers — ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme.
Job Purpose
This is an opportunity to shape how a large-scale environmental service is delivered on the ground — improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes. This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience, you’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of Groundwork's work.
For key requirements of the role please see the personal specification attached.
In return we offer you:
* A competitive salary
* Generous holiday entitlement of 25 days per annum plus public holidays
* Health Cash Plan and 24-hour Healthline
* Employee Assistance Programme - including mental health helpline and face to face counselling.
* Salary sacrifice schemes including cycle to work and pension contributions
* Family friendly policies to support work/life balance with time off in lieu for out of hours activities
* Business travel expenses
Closing date for applications: 31st May 2026Interview date: W/C 8th June 2026
Language English
Job type Operations & Service Delivery
Work location AW Hub (Hatfield 2 days), Groundwork offices in Waterloo or Dartford (1 day), 2 days remote
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