Listers SKODA Worcester opening early 2026!
Ahead of our new SKODA dealership opening by March 2026, we are recruiting for a Service Advisor to join our existing team in Worcester.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis with a day off in the week every other week.
Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
This is an exciting opportunity for an experienced Service Advisor to join the team ahead of our upcoming opening on Bromyard Road, Worcester. The move to join our existing Volkswagen Group centres taking place early 2026.
Role and Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
1. Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
2. Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
3. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
4. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
5. You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
6. A well-presented individual with a desire, attitude and character to succeed
7. Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
8. You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
9. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
10. 25 days holiday plus bank holidays
11. Company Pension
12. Wellness Programme
13. Sick Pay
14. Group life insurance
15. Staff discount on car servicing
16. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
17. Long service and loyalty incentives
18. Staff referral scheme
19. In-house, manufacturer & professional qualifications
20. Free Parking / On-site Parking
21. Company Events