We are seeking a proactive and detail-oriented Scoot Support Manager to lead and evolve the administrative function of the Scoot project. This pivotal role ensures the smooth running of day-to-day operations, supports strategic initiatives, and acts as a key liaison between internal teams, retailers, and customers.
You’ll be responsible for managing and refining core processes, overseeing communications, and ensuring compliance across all touchpoints. With line management responsibility for the Scoot Admin Assistant, you’ll drive high standards and continuous improvement. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and is confident engaging with stakeholders at all levels.
About Scoot
Scoot is transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today’s on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we’re on a mission to help local retailers thrive in the fast-evolving grocery landscape.
* Lead and optimise administrative processes for the Scoot project.
* Supporting the Retail support Lead & Assistant, ensuring timely and high-quality delivery.
* Represent Scoot in cross-functional meetings and communicate with external retailers.
* Track and report on retailer credits/charges, sales performance, and customer enquiries.
* Maintain oversight of retailer contracts and ensure compliance with relevant legislation.
* Develop training materials and best practice guides to support operational excellence.
* Manage customer databases
* Manage stock levels for Scoot equipment.
* Prepare impactful presentations and updates for stakeholders.
Experience relevant for this job
* Food retail
* Independent retailing
Operational skills relevant for this job
* Commercial Acumen
* Strategic thinking
* Customer focus
* Teamwork
* Relationship building
* Problem solving
* Resilience
* Communication
* Planning & organising
* Strong excel & PowerPoint
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