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Service Advisor
Toyota
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York, UK
£26,984 - £35,784 yearly
Sep 09, 2025
Service Full time
Do you have a passion for customer service and an interest in the motor industry?
We are looking for a customer-focused and organised Service Advisor to join our team at
Toyota York.
In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturday's on a rota basis.
Key Responsibilities
* Greeting customers and handling service bookings efficiently.
* Advising customers on necessary repairs, services and estimated costs. Promoting the sale of genuine parts and accessories whenever possible.
* Keeping customers informed on their vehicle's progress and any additional work required.
* Liaising with Technicians to ensure smooth workflow in the service department.
* Processing invoices and payments accurately.
* Delivering an exceptional customer experience to maintain high satisfaction and retention.
What We Offer
* A competitive basic salary of up to £26,984.10 per annum (dependant on experience), concluding to £35,784.10 per annum including OTE.
* Ongoing training both with our manufacturer and in-house, and careers development opportunities.
* A friendly and supportive working environment.
* 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
What We're Looking For
* Excellent communication and customer service skills.
* Strong organisation and time management abilities.
* Ability to handle multiple tasks in a fast-paced environment.
* A valid UK driving licence.
Brand
Toyota
Centre Name
Vantage Toyota York
About Toyota
As one of the most famous brands in the world, here at Toyota, we put 'kaizen' or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.
Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.
Company Profile
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