The Role:
The primary purpose of this role is to take ownership of serving Weidmann customers supporting the process from pre through to post sales.
To provide a Proactive and professional service to all our customers and ensure orders, enquiries and deliveries are carried out efficiently and within set guidelines.
Person:
As this role relies on building strong Internal and external customer relationships the individual will be a proactive problem solver with a good attention to detail. The individual will be empathetic to deal with customer queries and concerns promptly.
The individual will need to be a strong team player whilst being self-motivated and conscientious.
Key Responsibilities:
* To comply with all health and safety guidelines
* Process customer orders in a timely manner
* Ensure accuracy of data in all IT systems
* Provide order acknowledgements / re-acknowledgments to customers within set time frames.
* Respond to customer enquiries efficiently to ensure customers are kept informed
* Coordinate with planning and other internal departments regarding the status of orders.
* Produce despatch notes as required
* Where necessary escalate issues as soon as they arise to minimise the impact on the customer and the business
* Organise transport for despatches in line with customer requirements
* Ensure compliance documentation is correct.
* Raise invoices and send to customers as required
* Continuously review the status of open orders to ensure transportation is booked to meet customer requirements and minimise inventory levels.
* Authorise Invoices for transport costs
* Contribute to continuous improvement projects as required
* Any other reasonable task requested by Management.
What do we offer?
* A competitive starting salary
* 4 x life assurance.
* Company sick pay scheme.
* 25 days annual leave plus 8 days bank holiday
* Pension Scheme
Job Types: Full-time, Part-time, Permanent
Pay: £26,000.00-£29,000.00 per year
Expected hours: No less than 30 per week
Benefits:
* Company pension
* Free flu jabs
* Life insurance
* On-site parking
* Sick pay
Work Location: In person