Role: Account Manager
Duration: Full time, permanent role
Salary: £35k–£40k + benefits
Based: Chichester
Solid Recruitment is delighted to be recruiting for an experienced and customer-focused Account Manager to join a successful print business in Chichester, West Sussex. This is a fantastic opportunity for someone passionate about client services and growing key accounts within the industry.
Job Summary for the Account Manager:
As an Account Manager, you will be responsible for managing a portfolio of key client accounts, ensuring high levels of customer satisfaction and driving growth through strong relationships and a deep understanding of printing processes and client needs.
Key Responsibilities:
* Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of products.
* Manage and grow existing accounts by identifying new opportunities.
* Understand client specifications, artwork requirements, and compliance standards.
* Work closely with production, design, and logistics teams to deliver on time and to specification.
* Provide updates to clients regarding order status, lead times, and changes in production schedules.
* Prepare and deliver quotes, proposals, and pricing adjustments.
* Resolve client issues promptly to maintain high satisfaction levels.
* Monitor market trends and competitor activity to spot new business opportunities.
* Keep accurate records of client interactions and account status using CRM systems.
Background for the Account Manager:
* Proven account management experience, ideally within printing, packaging, or manufacturing.
* Strong understanding of printing production processes, materials, and industry standards.
* Excellent communication, negotiation, and interpersonal skills.
* Ability to handle multiple projects and meet deadlines in a fast-paced environment.
* Proficiency in CRM software and Microsoft Office Suite.
Preferred Skills:
* Familiarity with silk screen, digital, or offset printing.
* Experience with clients in sectors like food & beverage, pharmaceuticals, or manufacturing.
* Awareness of sustainability trends and compliance within packaging and labelling.
If you’re an experienced Account Manager from the label / print / packaging / manufacturing background ready for your next challenge, Solid Recruitment would love to hear from you!
Apply now and take the next step in your career