Job Title: Employee Support Assistant Location: Paisley, PA1 1EA Salary: £22,932 to £24,211 per annum Hours: 35 per week Contract: 9 Month Fixed Term Contract (With Possibility of Extension) Are you passionate about delivering exceptional employee support and customer service? Do you thrive in a fast-paced environment where your attention to detail and people-first approach make a real difference? We're looking for an Employee Support Assistant to join our People Support team at the British Red Cross. You'll be the first point of contact for all employee support matters, guiding colleagues through their employment journey and ensuring a seamless experience from start to finish. This is a fantastic opportunity to contribute to a meaningful cause while developing your HR and administrative skills in a supportive and inclusive environment. A day in the life of an Employee Support Assistant will involve Manage the employee lifecycle by processing internal transfers, contract changes, leavers, and international employment updates, ensuring accuracy and compliance with UK Employment Law. Deliver exceptional employee support by handling queries on leave entitlements (e.g. sickness, maternity, paternity), resolving issues within SLA timelines, and maintaining a high standard of customer service. Ensure data integrity and compliance by issuing contractual paperwork, managing overpayments with payroll, and maintaining accurate HR and payroll records through regular audits. Drive continuous improvement by identifying process enhancements, contributing feedback, and collaborating with teams to improve the employee experience. To be a successful Employee Support Assistant you'll need to be Tech-savvy and detail-oriented : Proficient in Microsoft Office (Outlook, Word, Excel) with excellent attention to detail and high data entry accuracy. Strong communicator : Effective written and verbal communication skills, able to engage confidently with a range of stakeholders. HR system experience : Familiarity with HR/Recruitment systems and a solid understanding of UK Employment Law. Resilient and customer-focused : Proven ability to deliver outstanding customer service in a fast-paced environment, while managing pressure and meeting deadlines. A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download. Closing date for applications is 30th September 2025. Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date. In return for your dedication and expertise, you'll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together, we are the world's emergency responders