Apprenticeship - Claims Handler
Start your career with Hastings Direct where you can earn, learn and truly thrive with us. Salary is £26,230 with full‑time paid employment from day one.
Role Overview
As a Claims Handler you will support customers over the phone when they need us the most. Your role is to be there for them following an incident and to support them at the start of their claims journey. The First Notification of Loss (FNOL) team will log a customer’s claim and guide them through the start of the claims process, providing a great experience and being empathetic to their situation every time.
Responsibilities
* Support customers over the phone and guide them through the start of the claims process.
* Log claims accurately and provide clear, helpful information.
* Deliver an exceptional customer experience with empathy and professionalism.
Qualifications / Entry Requirements
* Open to anyone who has or will complete an A level within the last 2 years, grade C or above.
* Good interpersonal and communication skills.
* Basic numeracy and computer proficiency.
Apprenticeship & Career Path
Gain a Level3 apprenticeship that includes a respected CII (Chartered Insurance Institute) qualification. After completing the programme you could progress to Level4 apprenticeships such as Insurance Professional, Counter Fraud, or other pathways, or specialist roles across claims, leadership, technical or customer‑focused positions.
Equal Opportunity Employer
Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We undertake thorough referencing, including credit and criminal record checks.
Reasonable Adjustments
If you require any reasonable adjustments during the recruitment process or throughout your journey with us, please let us know. We are committed to providing a fair and accessible experience for all.
#J-18808-Ljbffr