Assistant Automotive Service Manager - West London
Strong OTE £45k+– Negotiable depending on experience Monday to Friday 8.30am to 5.00pm - Weekends on rota
An established automotive business in West London is seeking an experienced Assistant Aftersales Manager / Senior Service Advisor to support the day-to-day running of a busy aftersales department.
This role is ideal for a Senior Service Advisor or Workshop Controller who is working towards a Service Manager or Aftersales Manager career path and is ready to take on more operational responsibility.
This is a hands-on, visible role within the dealership, supporting both front-of-house and workshop teams while helping drive performance, customer satisfaction and operational standards.
The Role
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Supporting the Aftersales Manager / Service Manager with daily aftersales operations
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Managing and supporting Service Advisors and overseeing workshop flow
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Assisting with KPI performance, productivity, upsell and customer satisfaction targets
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Handling escalated customer queries and complaints professionally
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Supporting audit standards, compliance and brand processes
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Acting as a key link between service advisors, technicians and management
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Ensuring a smooth and consistent customer journey from booking to handover
About You
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Previous experience as a Senior Service Advisor, Assistant Service Manager or Workshop Controller
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Strong customer handling, leadership and people management skills
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Commercially aware with a focus on quality, efficiency and profitability
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Confident working in a fast-paced main dealer or large independent environment
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Motivated by progression towards a Service Manager / Aftersales Manager role
What’s On Offer
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Competitive basic salary, negotiable depending on experience
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Strong OTE potential
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Stable, well-established dealer group
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Clear career progression within aftersales management
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Supportive environment with exposure to full aftersales operations
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