The Role
Over the last 18 months, we have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.
An exciting opportunity has arisen for a SAP BASIS Administrator to join an established team supporting a variety of SAP systems at Newcastle University. Part of a £25m a year IT department, the SAP BASIS team work on systems affecting all areas of university life. These systems support key university processes such as student lifecycle management, financial management, expense management, HR and payroll. This gives us an incredibly diverse range of users and we work with many stakeholders from across the organisation. We use a wide variety of technologies but regardless of the tools used we want to provide the best possible experience to our users so a strong focus on collaborative and agile working is every bit as important as the specific technical skills you bring. This is an excellent opportunity if you hope to develop your career in this area.
The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our .
We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.
Informal enquiries can be made to Steve Cumpson, SAP BASIS Manager at or Gary Atkinson, Head of Infrastructure, .
To apply, please attach your CV and a cover letter that demonstrates how you meet the essential criteria for the position, as outlined in the Person Specification of the Any requested additional documents required as part of your application, should be included within the same file as your cover letter. The total file size must not exceed 10MB.
*STRICTLY NO AGENGIES*
Key Accountabilities
1. To carry out support functions for the SAP technical infrastructure in order to support the University’s main business applications. This will include some of the following: software upgrades, system installation and configuration, support package installation, HANA database administration, user authentication and security/access
2. To contribute to the development, implementation and review of processes for ensuring the integrity, security and resilience of the landscape to ensure that the University’s business-critical processes can be supported at an acceptable level of availability and risk
3. Provide specialist Security, Role and Authorisations guidance for projects and changes where appropriate
4. Work with internal, external and vendor auditors to ensure that all agreed controls are operated effectively and that mitigations are clearly documented and agreed, thereby ensuring ongoing compliance
5. To contribute, where required, to the integration of the current SAP landscapes with external systems
6. To produce and maintain system documentation to the appropriate level of detail and quality
7. Operate all necessary proactive and reactive measures in place to ensure service continuity and effectiveness
8. Ensure any SAP issues are escalated efficiently and ensure management is aware of any issues and the consequences thereof
9. Act as an SAP SME and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future SAP strategy
10. Understand the Technology Roadmap and assist in its implementation as directed
11. Deliver any project or change related activity as part of wider NUIT or NU project teams as required
12. Ensure that policies, standards, procedures and guidelines are followed
13. Any other reasonable duties that fall within the scope of the post, as allocated by the line manager
The Person
Knowledge, Skills and Experience
14. Experience of working in an SAP BASIS team in a similar size and complexity organisation
15. Technical background in the SAP technologies used by NUIT
16. Experience of delivering SAP BASIS services to a dispersed customer base in multiple locations
17. Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
18. A working knowledge of Cybersecurity processes and practices is essential
19. Experience of working with multiple support and resolver groups across a wide variety of technologies
20. Able to demonstrate focus on customer needs
Attributes and Behaviour
Team Working
21. Encourages and facilitates collaboration, cooperation and results
22. Inspires, motivates and guides more junior team members
Embracing Change
23. Supports organizational change agents to improve maturity and practices, in support of University goals and strategy
24. Mobilizes themselves to support and enable change efforts
Finding Solutions
25. Analyses situations quickly and effectively to determine the best way to deliver the required result
26. Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area
Delivering Services
27. Sets and accomplishes challenging goals
28. Defines standards in terms of doing what is appropriate and doing it well
29. Leads by example in delivering high quality outcomes that they take responsibility for
Qualifications
30. A bachelor’s degree or equivalent experience
31. A relevant technical qualification or equivalent technical experience
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 28465