Overview
The role will involve a combination of reception and administrative tasks, including providing a professional and welcoming first point of contact for patients, managing incoming telephone calls and patient enquiries, and booking and managing patient appointments. The successful candidate will also support with processing prescription requests and patient queries, assisting the clinical and management teams with administrative duties, maintaining accurate patient records using the clinical system, and processing documents including scanning and coding patient information. You will work collaboratively with colleagues to support the smooth running of the practice and ensure patients receive an efficient and high-quality service.
Responsibilities
* Provide a professional and welcoming first point of contact for patients
* Manage incoming telephone calls and patient enquiries
* Book and manage patient appointments
* Process prescription requests and patient queries
* Assist the clinical and management teams with administrative duties
* Maintain accurate patient records using the clinical system
* Process documents including scanning and coding patient information
* Work collaboratively with colleagues to support the smooth running of the practice
* Ensure patients receive an efficient and high-quality service
Qualifications and experience
* Previous experience working in a GP practice is essential
* Experience in reception and administrative roles within a GP surgery is preferred
* Ideal candidates will be organized, proactive and confident working as part of a team
* Ability to thrive in a fast-paced primary care environment; progression opportunities available for the right person
About the practice
We are a friendly and supportive GP practice committed to providing high-quality patient care. Our team works closely together to create a positive working environment where staff feel valued and supported. We are looking for someone who shares our commitment to excellent patient service and who enjoys working as part of a dedicated team.
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