Job Description
Senior Billing & Collections Specialist
Contract: Full-time, permanent
Team: EMEA Finance – Billing & Collections
Office Location: Sheffield, UK
The role:
The Senior Billing & Collections Specialist will the first point of escalation for day-to-day team process and protocol questions; providing a source of technical expertise to ensure key objectives are met. They will also help support the communication channels between the team and other areas of the business, by dealing with incoming queries and low-level escalations, as well as being a key contact for the education of the business on finance issues. They will play a key part in supporting the Finance Services Supervisor and Collections Manager in enacting change, identifying and delivering training and assisting with project-based work.
The Senior Billing & Collections Specialist will facilitate timely and accurate invoice submission, invoice query management, billing reporting, client protocol development and documentation, and managing collections activities. They will work to improve billing accuracy, monitor work flows, liaise with Billing & Collections Support Team, IPMs, Central Billing Team, management and case teams, and report on the performance of various aspects of the billing cycle.
1. Assigning and delegation of team workload
2. Work with managers to provide the necessary training to case teams and other support functions.
3. Exercise judgment in identifying and escalating matters to managers attention and above, as appropriate
4. Execute service delivery according to client – specific protocols and service level agreements, whilst maintaining strong working relationships
5. Maintain understanding of billing terminology, billing reports and ability to accurately apply specific billing instructions across multiple jurisdictions
6. Maintain client billing information within Fragomen Connect system
7. Ensuring timely and accurate invoice submission to clients based on agreed upon timelines
8. Creating and maintaining protocols within the Client Protocol Library
9. Working with Management to review current processes with an eye on improving and documenting, implementing automation solutions where possible
10. Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters
11. Reviewing and understanding Client Fee structures, billing, Invoice submission and collections processes
12. Auditing client invoices for accuracy and produce consolidated billing reports / Invoices for clients
13. Supporting the Collections Manager with any ad hoc tasks
14. Act as a role model for more junior members of staff, assisting them to develop their core competencies to the level required
The team:
The finance specialist team is focused on providing the highest level of service to some of Fragomen's biggest clients; putting our established client working relationships front and centre in everything we do.
The team are passionate about understanding our client’s needs and translating those into processes that can be relied upon to produce the best results. As subject matter experts we regularly challenge the status quo, to ensure we are working in the most effective ways and encourage all team members to have a voice and contribute.
Transparency, open communication and autonomy are integral to our culture which helps foster great teamwork, innovation, and a convivial working environment.
What we are looking for:
15. Relevant experience within finance, in a billing or collections role, with focus on managing order to cash processes for clients
16. Ability to demonstrate tangible results in resolving complex billing and collections problems along with reducing aged AR
17. Experience of seniority within a team and will be able to demonstrate strong organisational skills, with the ability to prioritise tasks effectively
18. Be an excellent communicator – both written and verbal – and be comfortable building positive working relationships
19. Excellent time management skills with ability to manage varied and heavy workload
20. Ability to identify, prioritise, and manage small projects, understand core objectives and be solution driven, as well assisting with larger projects
21. Analytical mindset with a willingness to learn how to analyse and forecast data
22. Plan and prioritise workload in conjunction with their own deadlines as well as supporting the team, where necessary, to ensure delivery of agreed client service standards
23. Effectively manages relationships with team members, managers, clients and other relevant bodies gaining their confidence through displaying professionalism, expertise and efficiency in all communications
24. Assists in the review/improvement of methods/procedures of managing day to day relationships
25. Strong excel skills, example V-look ups and pivot tables
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
26. Competitive Salary: We offer salaries that reflect your skills and experience
27. Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
28. Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
29. Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
30. Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
31. Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
32. Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
33. Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
34. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
35. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
36. At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html