Nottingham NG3
£14 per hour
Monday to Friday | 9:00am - 4:30pm (7 hours per day, 30‑minute unpaid lunch)
About The Service
This role is based within a 33‑bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move‑on accommodation.
The Role
We are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities.
This Role Requires Someone Who Can Independently
* Conduct tenancy sign‑ups and explain tenancy agreements
* Submit and manage Housing Benefit and Universal Credit housing element claims
* Create person‑centred support plans from scratch
* Develop detailed risk assessments from scratch
* Manage an individual caseload
This is not a generic support worker position; we are looking for someone confident in documentation, housing processes, and structured support delivery.
Key Responsibilities
Tenancy & Housing Management
* Conduct new tenancy sign‑ups and clearly explain tenancy agreements and scheme policies
* Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases
* Liaise with local authorities regarding benefit queries or delays
* Support residents in understanding rent liabilities and preventing arrears
* Complete property inventory checks at move‑in
* Assist with monitoring housing‑related payments
Assessments, Support Planning & Risk Management
* Conduct full initial needs assessments upon admission
* Create comprehensive, person‑centred support plans from scratch
* Develop detailed and dynamic risk assessments from scratch
* Regularly review and update support plans and risk documentationSet outcome‑focused goals with residents
* Ensure all documentation is accurate, compliant, and audit‑ready
Caseload & Resident Support
* Manage an individual caseload of residents
* Deliver structured keywork sessions
* Provide guidance, advocacy, and appropriate signposting
* Support residents experiencing language and cultural barriers
* Promote independence and move‑on planning
Safeguarding & Compliance
* Follow safeguarding policies and escalation procedures
* Respond appropriately to incidents and crisis situations
* Always maintain professional boundaries
* Ensure GDPR and confidentiality compliance
* Record and record notifiable incidents accurately
Administration & Scheme Support
* Maintain accurate and confidential case management records
* Update internal systems daily
* Ensure files and documentation are inspection‑ready
* Contribute to service monitoring and performance reporting
* Support the efficient day‑to‑day running of the scheme
Essential Skills & Experience
* Proven experience within supported housing, housing support, or social care
* Experience signing up customers to new tenancy agreements
* Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims
* Demonstrable experience creating person‑centred support plans independently from scratch
* Demonstrable experience completing risk assessments independently from scratch
* Experience managing a structured caseload
* Strong safeguarding knowledge
* Excellent written documentation and IT skills
* Ability to work within a multi‑agency and legislative framework
* Enhanced DBS required
Personal Attributes
* Compassionate and person‑centred
* Organised and process‑driven
* Professional with clear boundaries
* Resilient and solution‑focused
* Committed to achieving positive outcomes for residents
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