Admin/ Customer Service Rep (Hybrid) Croydon (Hybrid - 3 days in the office) Up to £27,000 Training Progression Company Events Free Food Excellent Benefits Are you an individual with an admin or customer service background looking to join a company that truly looks after its people, where you can use your strong communication and computer skills, enjoy speaking with customers, solving problems, and be part of an award-winning, tech-led business that offers full training, hybrid working, and genuine opportunities for career progression within the company to help kickstart your career? Do you want the opportunity to join a leading, forward-thinking business that's transforming the parking industry through cutting-edge technology and innovation? On offer is a fantastic opportunity to join a growing, close-knit team where you'll be at the forefront of providing excellent customer and client support. You'll be working for a company that values collaboration, continuous learning, and professional development, perfect for someone looking to build a rewarding long-term career in a dynamic, people focused environment. In the role, you will be responsible for managing customer inquiries via email, providing professional and timely resolutions, and ensuring every interaction reflects the company's commitment to outstanding service. You'll liaise with internal departments to resolve more complex issues, maintain accurate documentation of communications, and play a key part in improving customer experience across the business. This role would suit someone a individual with an admin or customer service background looking to join a company that truly looks after its people, where you can use your strong communication and computer skills, enjoy speaking with customers, solving problems, and be part of an award-winning, tech-led business that offers full training, hybrid working, and genuine opportunities for career progression within the company to help kickstart your career. The Role Managing customer queries and support requests via email in a professional and efficient manner Collaborating with internal teams to ensure quick and effective resolutions to customer issues Maintaining accurate records and ensuring a high standard of service delivery at all times The Person Customer service or admin role background Based in Croydon Keywords: Customer Support, Admin, Customer Service, Hybrid, Croydon, London, Administrator, South London, Purley, Wallington, Thornton Heath, Merton Reference Number: BBBH22543 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.