Do you pride yourself on providing outstanding guest service?
Are you a people-oriented individual?
The important stuff:
* Free health club membership (T&Cs apply)
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees!
* Various learning & development opportunities
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* And much more!
What will I do?
Reception is the first impression of the hotel a guest will experience, so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for guest stays, reviewing room allocations, advising on rates, packages, and promotions, handling guest issues and complaints, and maximizing revenue.
Is this the role for me?
* Previous experience in a front office, reception, or front of house position, or equivalent
* People management experience
* Quality & standards driven
* Outstanding customer service skills
* Conflict resolution skills
Curious to find out more?
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4-star, 146-bedroom property with a restaurant, lounge bar, terrace, and offers afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, three tennis courts, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
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