Job Title: Property Manager
Location: Exchange Quay, Manchester
Brand: Leaders
Salary: £30,000 OTE inclusive of commission plus £3,000 in bonuses
Hours: Monday to Friday 9am to 5:30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Exchange Quay. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* Provide excellent levels of both telephone and written communication for the duration of the tenancy.
* Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues.
* If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
* Update all parties on a regular basis by phone, email, or text and log notes.
* Make regular ‘well-being’ calls to the landlord.
* Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress.
* Ensure that all mandatory compliance/legislation is in place on all properties, and if this has not occurred, ensure that company processes have been followed.
* Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
* Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
* Deal with non-managed deposits that are part of the No Deposit Scheme.
* Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
* Work with team leaders, head of centres, and branch network to understand the reasons for any lost units.
* Maintain high levels of communication with internal and external customers.
What are we looking for:
* Excellent communication, written and verbal.
* Professional telephone manner.
* Organisational skills, time management, and attention to detail.
* Full UK Driving License Required.
What we can offer you:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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