Summary Salary: Starting from £12.62 and raising to £14.53 after 12 months Grade: CSC Reporting Line: Branch Manager Contract Type: Permanent Hours: 2.5 per week, with opportunity to work additional hours, up to 35 hours a week to cover absences Location: Stockport Closing Date: 06/05/2024 Please note, if successful in this role your contractual job title will be Customer Service Consultant What to expect As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services. You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers. This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet. What we can do for you Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive: 25 days annual leave that increases with tenure Generous pension contribution Access to Benenden Healthcare Life assurance Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees' differences; Post Office wants people from all walks of life working here and we welcome your application. That's how we build Everybody's Business. What you'll need to succeed You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will: Have previous customer service and cash handling experience Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services Be a great team player who understands and respects everybody's contribution to our success Understand what outstanding customer service looks, feels, and sounds like About us Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change. Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.