IT Technician – University of Cambridge
The Faculty of Mathematics at the University of Cambridge invites applications for an IT Technician to provide essential support to faculty staff and students. Successful candidates will assist with desktop, network, and system management and support high‑performance computing resources.
The Faculty
The Faculty of Mathematics comprises two closely linked departments – the Department of Applied Mathematics & Theoretical Physics (DAMTP) and the Department of Pure Mathematics & Mathematical Statistics (DPMMS). The Faculty is housed at the Centre for Mathematical Sciences on Wilberforce Road, a purpose‑built site designed to create a collaborative working environment with indoor and outdoor workspaces. The site has its own café and is about a 20‑minute walk from either Madingley Road Park and Ride or the city centre.
The Team
The IT Team develops, operates and maintains services including internet connectivity, Wi‑Fi, printing, software, over 350 managed desktops (Linux and Windows), bespoke applications, user helpdesk services, AV systems, storage, high‑performance computing, specialist scientific computing support and website management.
The Role
Provide IT support services to the Faculty. Responsibilities include:
* Provide customer service support, acting as the routine contact for requests.
* Provide second‑line investigation, aid diagnosis and support others to resolve issues promptly.
* Liaise between the internal first‑line and second‑line support teams and with the Universitys central Information Services.
* Investigate problems in systems, processes and services and assist with the implementation of IT projects.
* Perform system management and maintenance by installing or removing hardware and/or software using standard procedures and tools.
* Maintain the printer fleet, utilising the Universitys print environment.
* Conduct tests and report malfunctions, documenting results in accordance with agreed procedures.
* Provide network support by identifying and resolving network problems following agreed procedures and using network management software and tools.
* Perform database management by using database system software and tools to collect agreed performance statistics.
About You
* Experience working in a customer‑facing role in IT.
* Ability to communicate effectively orally and in writing.
* Ability to manage and prioritise your own tasks.
* Confidence and tact in dealing with people at all levels.
* Ability to work on your own initiative and within a team.
* Aptitude for following processes and procedures.
* Demonstrable experience of working in a Windows & Linux environment.
* At least three of the following: basic knowledge of IT networking; Windows system administration; Linux system administration; scripting, Ansible configuration management; managing virtual machines; writing user‑facing documentation; supporting people in an academic environment; experience of troubleshooting IT hardware and software.
* Ability to respond to requests for support via email, virtual meetings, over the phone and in person.
* Keen appetite for learning and supporting new technologies and embracing change.
* Education to HNC/HND level 4/5 vocational qualifications or equivalent level of practical experience.
Applications from experienced staff already working within the University of Cambridge who would be interested in taking up this role on a secondment basis are welcomed.
Click the ‘Apply’ button below to register an account and apply online. On the online application form, explain the reasons for your application and how your knowledge, skills and experience match the requirements of the role.
We welcome applications from individuals who wish to be considered for part‑time working or other flexible working arrangements. The post is offered on a permanent basis. Interviews are expected to take place during the week commencing 05 January 2026. The full contact details for two referees, one of which should be your current or most recent line manager (including their email address), should be included.
For informal discussion about this role, contact Matthijs van den Bergh, Computing and IT Manager at the Faculty of Mathematics – LE48158@maths.cam.ac.uk. Please quote reference LE48158 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. The University is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/ or salary requirements.
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