Company Description
Benefits of working at Together
1. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
2. Free access to company holiday homes
3. Buy & sell holidays
4. Discretionary annual bonus plus an additional Shared Reward Bonus
5. Matched pension contribution
6. Health cash plan plus Private medical insurance
7. Life assurance and Critical illness cover
8. Travel season ticket loans and Ride to work scheme
9. Free local gym access
10. Local bar / restaurant discounts
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Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
As a Corporate Relationship Manager, you will delivering outstanding service to customers and key stakeholders throughout the loan / portfolio management process. Dealing with customers in all stages of the lending life cycle, you will conduct regular meetings and calls with customers to review their financial performance, needs, and expectations, as well as identifying new business opportunities.
You will support to the Corporate Portfolio Directors in general portfolio management for customers with larger lending exposure and / or more complex businesses / structures.
As a Corporate Relationship Manager, we are looking for someone to:
11. Proactively manage allocated corporate portfolio accounts by identifying credit risk, or opportunities escalating where necessary
12. Understand the root cause of a customer’s financial situation and work with the customer to find the right solution for their needs, through effective listening and questioning
13. Resolve customer enquiries to completion, aiming for first contact resolution where appropriate to reach good customer outcomes
14. Identify and attempt to resolve potential customer complaints and escalate where appropriate
15. Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help, often with specialist and complex needs, ensuring that the right support is in place for them to manage their account on an ongoing and sustainable basis
16. Provide day-to-day support to all Corporate Portfolio Directors regarding general portfolio management
17. Support and engage with Corporate Recoveries to ensure timely escalation of non-performing cases
Qualifications
Essential
18. Exceptional customer service and communication skills, with a commitment to minimising customer effort
19. Excellent understanding of what a good customer outcome looks like
20. Empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives
21. Previous experience in customer relationship and/or risk management roles
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.