Reception Administrator
North West London
Salary: £25,000 per annum
Full time – 40 hours per week
Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.
Key Competencies
* Previous use of SystmOne
* Excellent Telephone and face to face communication skills
* Attention to detail
* Planning and organisation
* Confidentiality
* Ability to work under pressure
* Excellent communication skills
* Customer service orientation
* Initiative
* Reliability
* Flexibility
Job Purpose
* To be the first point of contact for patients coming into the service, being polite and courteous at all times, helping patients with any queries by phone or in person.
* Managing patient expectations.
* To assist the RMC in the management of referrals, booking patients into appointment slots.
* Waiting list management and processing of patient data.
* Being the Site Lead and undertaking daily site checks ensuring clinic rooms, waiting rooms etc are keep clean and tidy and reporting the findings as per our policy.
* Reporting any site issues in a timely manner, following up as required to resolve issues.
* Weekly stock checks.
* Dealing with any queries that come through tasks on S1 and general mailbox.
* Any addition roles as required by the service.
* To undertake their duties in a safe and professional manner.
Specific Duties and Responsibilities
* To be the first point of contact for patients when booking into the department.
* To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries.
* To deal with complaints.
* To deal effectively with patient enquiries, queries and appointment requests.
* Action any tasks that come through S1 and the London Enquiries mailbox.
* To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
* To be the site lead and undertake daily site checks of clinical areas and waiting areas, ensuring areas and equipment are being kept clean at all times.
* Weekly stock checks.
* To maintain a healthy and safe working environment for self and colleagues.
* To Inform a Line Manager of any factors affecting delivery of service as soon as they arise.
* Undertake reception duties and front of house reception duties.
* Prepare, compile and sort documentations for data entry/scanning etc
* To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
* To be proactive in terms of ensuring that all clinics are filled to capacity
* To comply with data integrity and security policies
* To actively communicate with your team members to assist service delivery
Reception Administrator
North West London
Salary: £25,000 per annum
Full time – 40 hours per week
Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.
Key Competencies
* Previous use of SystmOne
* Excellent Telephone and face to face communication skills
* Attention to detail
* Planning and organisation
* Confidentiality
* Ability to work under pressure
* Excellent communication skills
* Customer service orientation
* Initiative
* Reliability
* Flexibility
Job Purpose
* To be the first point of contact for patients coming into the service, being polite and courteous at all times, helping patients with any queries by phone or in person.
* Managing patient expectations.
* To assist the RMC in the management of referrals, booking patients into appointment slots.
* Waiting list management and processing of patient data.
* Being the Site Lead and undertaking daily site checks ensuring clinic rooms, waiting rooms etc are keep clean and tidy and reporting the findings as per our policy.
* Reporting any site issues in a timely manner, following up as required to resolve issues.
* Weekly stock checks.
* Dealing with any queries that come through tasks on S1 and general mailbox.
* Any addition roles as required by the service.
* To undertake their duties in a safe and professional manner.
Specific Duties and Responsibilities
* To be the first point of contact for patients when booking into the department.
* To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries.
* To deal with complaints.
* To deal effectively with patient enquiries, queries and appointment requests.
* Action any tasks that come through S1 and the London Enquiries mailbox.
* To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
* To be the site lead and undertake daily site checks of clinical areas and waiting areas, ensuring areas and equipment are being kept clean at all times.
* Weekly stock checks.
* To maintain a healthy and safe working environment for self and colleagues.
* To Inform a Line Manager of any factors affecting delivery of service as soon as they arise.
* Undertake reception duties and front of house reception duties.
* Prepare, compile and sort documentations for data entry/scanning etc
* To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
* To be proactive in terms of ensuring that all clinics are filled to capacity
* To comply with data integrity and security policies
* To actively communicate with your team members to assist service delivery
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