Job Title: Customer Support Operator
Hours: 4 on 4 off working rotating shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary: £13.45 p/h Uplifts apply to unsociable hours worked
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
- Free on-site parking
Main Duties
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with IS) 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
What we are looking for
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
- Alarm receiving centre
- Call centre
- Customer service
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
