Engineering Scheduler - Stockport/Remote, UK
We are seeking a dedicated and proactive Engineering Scheduler to join a growing team supporting major biopharmaceutical organisations across the UK. This is a dynamic, customer-focused role where you'll play a vital part in delivering exceptional service through effective scheduling, coordination, and administration. The role will be for a minimum of 12 months but highly likely to be extended after that time. This is a hybrid position working from home and the office.
What You'll Do:
Coordinate Onsite Services: Schedule field engineers for preventative maintenance and urgent repair visits.
Customer Service Champion: Act as the first point of contact for contract and service-related queries, maintaining strong relationships with customers and vendors.
Administrative Excellence: Handle daily administrative tasks including quotations, purchase orders, cost reconciliation, and documentation.
Service Monitoring: Ensure service activities are completed on time and to a high standard, minimising disruption to the customer.
Data & Asset Management: Maintain accurate service records and inventories using tools like Smartsheet and SAP CRM.
Vendor & Compliance Support: Schedule inductions, manage vendor documentation, and support adherence to customer-specific requirements.
KPI Tracking: Monitor and report on key performance indicators to support continuous improvement in service delivery.
What You'll Bring:
Strong and time-management skills.
Proven ability to prioritise, multitask, and adapt quickly to changing demands.
Excellent communication skills - both written and verbal.
A team player with a positive attitude and customer-first mindset.
Proficiency with Microsoft Office and CRM/call management systems.
Ability to work independently with minimal supervision.
Previous experience in scheduling, coordination, or administration roles (ideally in a technical or scientific setting).
Scientific or engineering qualifications are a plus.
What's on Offer:
The opportunity to contribute to impactful work supporting the life sciences industry.
A supportive and collaborative team environment.
Continuous training and career development opportunities.
Competitive salary and benefits package.
If you're highly organised, customer-focused, and ready to make a difference-please apply today!
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