Ocean BMW & MINI Falmouth are looking for an organised, enthusiastic, Workshop Controller to lead our team of Technicians in our workshop. Your role As a Workshop Controller for Ocean, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop. Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met. Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind. Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy. Working with colleagues and other departments to ensure a seamless service for customers. Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts. Providing estimates for servicing and repairs and setting timescales. Assisting technicians with technical challenges and finding the right outcome. Accurately recording technician time and writing technical reports and recommendations. Your profile Relevant experience in the automotive industry, including previous workshop control or technician roles. High levels of organisation and accuracy. Strong IT skills. Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email. The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work. Ability to create more work opportunities and sales in an honest and compliant manner. Rewards Your hard work will be rewarded with an OTE of up to £45,000, company pension, 22 days paid holiday per year plus bank holidays and training at the state-of-the-art BMW Academy.