Customer Service Coordinator, Basingstoke
Join an award-winning organisation that provides outstanding products and services as a Customer Service Coordinator. Be part of a professional, stable, and friendly team where no two days are the same. Your role will involve supporting customer orders via telephone, email, live chat, and online ticketing portal, accurately processing queries in line with SLA standards, and ensuring excellent customer service to increase satisfaction and orders.
Responsibilities
* Support customer orders and queries through various communication channels
* Process orders accurately and efficiently
* Maintain communication with customers regarding order progress
* Build professional relationships with internal and external stakeholders
* Escalate issues to senior team members when necessary
* Adhere to industry and company standards and values
Requirements
* EU work permit required
* Excellent communication skills
* Confident in using IT systems
* Passion for providing great customer support
Benefits
Permanent position in Basingstoke, full-time, hybrid working, salary £24K to £25K per annum plus benefits.
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