THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipals story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A BAR OPERATIONS MANAGER AT THE 5* MUNICIPAL HOTEL & SPA MGALLERY
Set within one of Liverpools most iconic buildings, The Municipal Hotel & Spa is a landmark of luxury, style, and warm Northern hospitality. At the heart of our vibrant social scene sits the elegant Palm Court Bar; a space where timeless grandeur meets the unmistakable energy of Liverpool. Were now looking for an exceptional Bar Operations Manager to lead this flagship bar experience.
This is more than a management role; its an opportunity to shape one of the citys most exciting bar destinations.
Youll take full ownership of the Palm Court Bar operation, driving consistency, quality, and performance across every detail. From the perfect pour of a premium spirit to delivering a seamless all-day dining experience, youll ensure every guest interaction reflects the luxury and character of The Municipal.
Youll lead from the floor, setting the pace and standard for your team while keeping a firm grip on the commercial and operational heartbeat of the bar.
Key Responsibilities:
Oversee the full day-to-day running of the Palm Court Bar, ensuring smooth, efficient, and polished service at all times.
Deliver exceptional product quality across beverages and bar dining, maintaining consistency that reflects a 5-star Liverpool experience
Take ownership of budgets, driving revenue while maintaining tight cost control and operational efficiency
Lead, inspire, and develop your teamcreating a culture focused on pride, progression, and consistently high performance
Collaborate across the hotel to deliver standout events, private functions, and guest experiences that leave a lasting impression
Drive continuous improvement in service flow, standards, and team productivity within a high-volume, luxury setting
Manage stock control and back-office systems with precision, ensuring accurate reporting and proactive variance management
Maintain a strong presence on the floor; engaging with guests, elevating their experience, and embodying true Liverpool hospitality.
Were looking for someone who:
Youre a natural host and a proven leader with a passion for creating standout bar experiences. You understand the rhythm of a busy, premium venue and thrive on delivering both operational excellence and unforgettable moments.
Has extensive experience in luxury or high-end hospitality, ideally within a premium bar environment
Leads from the front; hands-on, visible, and fully immersed in the guest experience
Brings strong commercial awareness, balancing cost control with exceptional quality and service
Understands the importance of consistency in a high-volume, flagship venue
Is passionate about training and developing teams, building knowledge in wines, spirits, and service excellence
Has a sharp eye for detail and takes pride in maintaining the highest standards
Is proactive, solution-focused, and calm under pressure
Communicates with confidence, warmth, and authenticity; reflecting the spirit of Liverpool
Thrives in a team that works hard, supports each other, and enjoys what they do
Desirable to hold a Level 2 WSET
Personal License Holder
WHAT WE OFFER
When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra days holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. Whats not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package,click hereto watch our RBH employee benefits video.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyones contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH
TPBN1_UKCT