If you wish to be considered for this position, please submit your CV and covering letter to jobs@afc.co.uk by Friday 12th September 2025. Interviews for this role are expected to start week commencing 22nd September 2025.
Overall Purpose
To support the smooth and professional running of the Club’s retail operation.
The postholder will act as a team leader for Retail Assistants, ensuring strong customer service, operational compliance, and a clean and well-merchandised retail environment.
Key Responsibilities
Operational Support
* Support the setup, running, and closing of the shop during the week, weekends and on matchdays.
* Supervise the tills, customer queues, and stock replenishment during opening hours.
* Maintain visual merchandising standards and assist with product displays.
Team Leadership
* Act as the first point of contact for Retail Assistants during shifts.
* Assist with induction and on-the-job training for new retail staff.
* Ensure staff follow customer service protocols, safety procedures, and uniform standards.
Customer Service
* Provide outstanding customer service and resolve any front-line issues or complaints in a timely manner.
* Always represent the Club in a positive and professional way.
Matchday Retail
* Take the lead in setting up and running the matchday retail operation, including float preparation, staffing, and close down.
* Monitor queues, stock levels, and staff deployment to maximise efficiency.
Brand Representation & Compliance
* Uphold the Club’s brand and ensure all products and communications adhere to merchandising standards.
* Escalate any concerns about counterfeit goods or breaches of Club branding to the Interim Retail Manager/Interim Head of Retail.
Stock Control, Deliveries & E-commerce
* Assist with managing deliveries, stock checks, inventory systems and product launches.
* Assist with the running of the e-commerce department, ensuring orders are processed efficiently.
Person Specification
Essential:
* Supervisory or team leadership experience.
* Previous experience in a retail or customer-facing environment.
* Reliable, confident, and approachable.
* Strong interpersonal and team leadership skills.
Desirable:
* Experienced keyholder with shop opening and closing responsibilities.
* Knowledge of visual merchandising principles.
* Interest in football, sportswear, or fan engagement.
Note: Please note that due to the high volume of applications we receive, we will only contact candidates who are selected for interview, and we reserve the right to close this advert early should we receive a large number of applications.
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