Oaks Veterinary Centre, Saltcoats, Scotland
We are currently looking for a Practice Manager with a can do attitude, a passion for a high standard of pet care and client service to lead our team our amazing team in Ayrshire. We have 3 sties, Saltcoats, Largs and Dundonald with a team of 40.
Lead Our Team
As a Practice Manager, you will play a vital role in ensuring the smooth operation of all practices within the group. Your key responsibilities will include driving financial performance, enhancing team engagement, ensuring client satisfaction, and contributing to the overall success of the practices.
In this role, you will handle monthly payroll preparation, manage holiday coverage, process overtime, and oversee company sick pay and SSP payments. You’ll also be responsible for managing diary schedules, maintaining health and safety standards, and ensuring that facilities and equipment are well-maintained, including arranging repairs and managing group debt protocols.
Additionally, you will participate in the annual pay review and staff cost budgeting, conduct appraisals and performance management for non-clinical staff, and collaborate with the Operations team to plan and promote practice events, such as Pet Health Plans, career days, discounts, and bundles. Managing client complaints will also be a key part of your role.
What We’re Looking For
We are looking for an experienced manager who thrives in a busy, fast-paced environment and has excellent people skills. The ideal candidate will have strong organisational abilities, a solid understanding of finance, and the ability to quickly adapt to new tasks and systems. They must be able to prioritise effectively, handle multiple responsibilities, and motivate a large team. Experience in managing Health and Safety, projects, and accreditations would be highly beneficial. Additionally, the role requires the ability to travel between our branches, so a clean driving licence and access to a vehicle are essential.
Enjoy a Work-Life Balance
This is a full-time role, working 40 hours per week over 4 or 5 days.
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.In addition to a competitive salary, you will benefit from:
Work Life Balance
* 6.8 weeks annual leave plus additional time off for your birthday
* Private medical insurance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
Development
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon - our encyclopaedia provider
* Infection prevention and control programme
* Quality Improvement Programme
Additional
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Closing date for applications is 24th November 2025
Oaks Veterinary Centre, Saltcoats
7 Bute Terrace, KA21 5BA, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Bethany Baker from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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