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Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards.
Key Responsibilities:
* Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.).
* Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams.
* Track the status of open complaints and follow up to drive timely resolution.
* Maintain compliance with internal quality procedures and applicable regulatory standards.
* Identify and escalate potential reportable events when necessary.
* Compile and analyze complaint data to generate trend reports for leadership.
* Prepare complaint documentation to support internal and external audits.
Requirements:
* High school diploma required; degree in a related field preferred.
* 1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred).
* Familiarity with QMS platforms and complaint handling processes.
* Knowledge of regulatory standards and quality system requirements is a plus.
* Strong organizational skills and high attention to detail.
* Ability to manage multiple priorities in a fast-paced environment.
If you're detail-oriented, process-driven, and looking to contribute to a mission-focused team, we’d love to hear from you. Apply now!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Quality Assurance
* Industries
Manufacturing
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