Customer Service Representative page is loaded## Customer Service Representativelocations: Reino Unido, Birkenheadposted on: Publicado hoytime left to apply: Fecha final: 8 de octubre de 2025 (Quedan 6 días para realizar la solicitud)job requisition id: R-20904** Join Us for Our SP Energy Networks Customer Service Open Day!** ******Recruitment** **Open Day**! **Date:** Thursday 9th October 2025 **Time:** 10 am until 7pm **Location:** Tranmere Rovers Football Club, Prenton Park Prenton Road West Birkenhead Merseyside CH42 9PY.**What to Expect:*** **Meet Our Team:** Get to know the passionate individuals behind our success.* **Q&A Sessions:** Have your questions answered by our team.* **Refreshments:** Enjoy delicious snacks and beverages.* **Interview** – After meeting with the team and learning more about these job opportunities, if you feel the role is right for you, interviews will be conducted on the day.**About our Opportunities**We are recruiting for our ScottishPower Energy Networks, Customer Service – Faults & Emergencies team. In this fast-paced role, you’ll be our customers’ first point of contact for electrical faults, general enquiries, power cuts as well as during large-scale events like storms. Your calm demeanour, prompt solutions, and reassuring support will help resolve electrical faults and enquiries, whilst always reinforcing our commitment to excellent customer service.Your day will involve handling inbound calls, answering customer enquiries, providing updates on faults, and coordinating with our incident controllers to log incidents. You’ll also play a pivotal role in supporting our vulnerable customers and offering the extra care they need. This role is not just about managing calls; it’s about caring for our customers when they need it the most.***Working Patterns:*** We operate 24 hours a day, 365 days a year and offer a range of full and part-time shift patterns, between the hours of 7am and Midnight, including weekend work. **Salary & Location:**Our team are based within North Cheshire Trading Estate, Prenton Way, Birkenhead, Prenton CH43 3ET (Office Based), due to remote location and shift pattern, own transport is essential. We offer a salary from £27,498 per annum (pro-rata for part-time hours) + excellent benefits.**Special Highlights:*** **Interviews being held on the day:** Once you’ve spoken with the team, find out more about the roles and what it is like working in the team. If you think the role is for you, we would love to fast track you through our recruitment process!We can't wait to welcome you!**If you are unable to register for the day, but would still like to find out more, please come along to meet our team between 10am-7pm on Thursday 9th October 2025.****Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. En caso necesario, la empresa ayudará al empleado con los requisitos de inmigración necesarios.October-8-2025
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