Reception / Front of House (FOH) Cambridge CB4 | Full-Time Monday- Friday | Onsite
We are recruiting a Reception / Front of House (FOH) professional to join a busy, high-quality workspace environment in Cambridge. This role is ideal for someone who enjoys being the face of the business, delivering excellent service, and supporting the smooth day-to-day running of a professional centre.
You will play a key role at the front desk, working closely with the Centre Operations Manager to ensure the centre is welcoming, well organised, and operating safely and efficiently.
The Role
As the first point of contact for members and visitors, you will be responsible for creating a warm, professional first impression while supporting front-of-house, hospitality, and operational tasks across the centre.
Key Responsibilities
Reception & Front of House
Provide a professional and welcoming reception service to members and visitors
Act as the first point of contact in person, by phone, and via email
Build strong professional relationships with members and guests
Support hospitality, events, and daily front-of-house activity
Maintain a polished, organised reception and communal areas
Operations & Administration
Support the Centre Operations Manager with day-to-day centre operations
Assist with billing, upselling, and basic administrative tasks
Ensure compliance with Health & Safety procedures and GDPR requirements
Help maintain a safe, clean, and efficient working environment
Anticipate customer needs and contribute to the smooth running of daily activities
Skills & Attributes
Friendly, professional, and confident at front-of-house
Excellent communication skills, both written and verbal
Strong organisational and time management skills
Adaptable, resilient, and comfortable in a fast-paced environment
Able to work independently while also being a team player
High attention to detail and pride in maintaining high standards
Reliable, proactive, and naturally customer-focused
Experience & Requirements
Previous reception, front-of-house, or customer service experience is essential
Hospitality or customer-facing experience is highly desirable
Confident using Microsoft Office 365 (Word, Excel, Outlook)
Comfortable learning new systems and processes
Minimum Grade C (or equivalent) in English and Maths
Why Apply?
This is a great opportunity to join a professional, people-focused environment where front-of-house standards and customer experience are truly valued. You’ll be part of a supportive team in a polished, modern workplace setting.