Product Support Technician An exciting opportunity to join our Technology & Transformation Team as a Product Support Technician! This role combines application support with continuous improvement, giving you the opportunity to contribute directly to the performance, stability, and evolution of the digital products that power our teams. A Bit About Us At Partou, childcare is more than just a job; it's a journey led by every child's unique path. As the largest childcare group in the Netherlands, we provide access to top-tier research, resources, and expertise. Our mission is to develop your skills and positively impact the next generation. Partou UK has grown rapidly, acquiring Just Childcare in June 2021 and All About Children in September 2022. With over 1,000 nursery branches worldwide and a team of 11,000 professionals, we cater to more than 75,000 children. We're committed to continuous improvement and growth, supported by significant investments in quality care and early years learning. This role forms part of the growing Digital Product Support function within the Technology & Transformation team. We are building a small, high impact team that supports our core business applications across HR, Operations, Finance, and Commercial functions. Why This Role Is Important to Us Our core digital applications support everything from daily nursery operations to communication with families, compliance monitoring, reporting, and safeguarding processes. Ensuring these systems are well-maintained, secure, and optimised is essential to the smooth running of our nurseries and the safety of the data we hold. As an Product Support Technician, you’ll help enhance and support our business-critical applications, assist in identifying and delivering improvements, and play a key role in strengthening system security. Your work will directly contribute to operational excellence and the protection of sensitive information across the organisation. What You’ll Do · Deliver high-quality support for our core business applications, ensuring colleagues can effectively use the digital tools that underpin nursery operations. · Triage, investigate, and resolve application issues, working with external vendors and internal teams where required. · Support system configuration, updates, and basic testing to help maintain application performance and reliability. · Partner with Product Managers to identify recurring challenges, recommend improvements, and enhance user experience. · Assist in managing user access and permissions in line with security and compliance standards. · Maintain clear documentation, including support processes, knowledge articles, and user guidance. · Build strong working relationships across the organisation while developing your expertise in our application landscape. Knowledge, Skills & Experience · Experience supporting business systems, digital platforms, or working in a technical or product-focused environment. · Interest in digital products, improving user experience and driving business value · Strong problem-solving skills and a willingness to learn. · Clear and confident communicator with users at all levels. · Basic understanding of user access management or application administration (training will be provided). · Comfortable working with external vendors and asking for help when needed. · Organised, reliable, and able to manage your workload with support. NSC This role is subject to an enhanced DBS check We are committed to equal opportunities and welcome applications from all sections of the community Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.