Overview
The role of a Regional Fitting Manager is to ensure that we offer a best in class fitting experience in your region. This includes focusing on customer service, fitting capability, utilisation and availability and post purchase experience (remakes)
You will be responsible for the overall quality and performance of all fitters in your region, this role is integral in ensuring that we develop, engage and performance manage fitters to deliver right first-time fits for each customer.
You will need to be data driven and insight led, using key metrics to help drive performance in your region.
You will be the key lead for made to measure fitting in your region so it is essential that you create and maintain great relationships with Regional & Store Coaches, ensuring that our stores are driving made to measure with your support.
Made to Measure is an exciting area of growth for the business. It is our mission to ensure Made to Measure is made easy. We want to be the Trusted home of UK crafted curtains, and blinds, delivered quickly at great value.
The Made to Measure Central Team is here to help bring the expertise required to achieve our mission and ensure we grow the business in a sustainable way.
We work closely with many other areas of the business but most notably stores, store operations, digital growth, product and design teams.