Customer Care Coordinator Watford Up to £34k plus bonus and benefits Hybrid Working About the company: Our client have been established as a housebuilder for over 60 years and currently have regional office bases throughout the UK. They are recognised as the highest quality major national housebuilder, having been awarded an exclusive ‘5 Star Housebuilder Award’ by the Homebuilders Federation. Projects to date range vastly in terms of specification and construction technique dependant on the location of the regional office. Major projects include multi-unit RC frame structures in Central London as well as town and village regeneration and low rise traditional build housing. About the opportunity: As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations. Key Responsibilities * Log, track, and manage customer care queries and defects via CRM systems * Liaise with homeowners, contractors, and internal teams to schedule and follow up on works * Provide timely updates to customers and maintain clear, professional communication * Ensure all remedial works are carried out within ...