Overview
Join to apply for the Senior CRM Operations Manager role at Chip – your wealth app.
We’re looking for a Senior CRM Operations Manager with deep technical expertise in Braze and a sharp eye for detail. This is a non-marketing role, focused on building, managing, and sending Chip’s non-marketing communications, ensuring operational, regulatory, and service-related messages are delivered flawlessly and on time.
Sitting within the Engagement team, you’ll work closely with Operations, Product, Data, Compliance, Marketing and Engineering. You’ll configure, test, and maintain automations, manage data attributes and events, and ensure all live communications are accurate, compliant, and technically sound.
We need someone who thrives on precision and speed, able to quickly translate requirements into reliable builds in Braze, troubleshoot issues, and maintain high standards of QA. You’ll also monitor deliverability, support incident escalation workflows, and ensure our customer communications run smoothly behind the scenes.
At Chip, we’re building one of the fastest-growing fintechs in the UK, and CRM Operations sits at the heart of how we connect with our customers. This role is about technical excellence, reliability, and governance.
What you can expect to be doing
* Build, test, and deploy non-marketing communications in Braze.
* Act as the technical point-of-contact for all Braze requirements.
* Manage user permissions, attributes, and event data within Braze.
* Collaborate cross-functionally on integrations and requirements.
* Maintain rigorous QA and monitoring of live automations.
* Support service and incident escalations with CRM-related actions.
* Ensure data hygiene, deliverability, and compliance across all CRM operations.
* Educate and support colleagues on Braze tools and technical best practices.
What we’re looking for
* Deep technical proficiency with Braze
* Understanding of CRM data integrations
* Strong understanding of data structures, attributes, and event-based triggers
* Experience managing user permissions, roles, and platform governance in Braze
* Knowledge of email and push deliverability monitoring
* Background in CRM Operations or Marketing Automation within fintech, or another regulated industry
* Familiarity with QA, auditing, and incident escalation processes
* Confidence in troubleshooting technical issues quickly and independently
* Exposure to scripting or query languages is a plus
* Braze Certification (Admin or Practitioner) highly desirable
* Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity
What we’re really looking for
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
Although we’re in the financial space, the current marketing team works well together. We’re looking for someone with the technical skills and the right mindset to contribute effectively.
Role expectations
We want a real person with interests outside of work. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or someone who writes Twilight fan-fiction. Don’t worry about having every box checked—what matters is your ability to collaborate and deliver.
At the interview stages, we will be looking for empathy, EQ, engaging stories, and the ability to stay positive under pressure.
Work pattern
* Monday to Thursday: 9:00 AM – 6:00 PM
Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!
Benefits
* Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary
* Workplace pension scheme - 5% on earnings up to £50,000
* Private medical insurance (medical history disregarded)
* Employee Assistance Programme
* Cycle to work scheme
* Season ticket loan
* Free ChipX subscription for UK-based employees
* Equal-opportunity employer; value diversity
* Flexible working arrangements
* 28 days holiday plus bank holidays, plus the days between Christmas and New Year
* Annual training budget for courses, workshops, or conferences
* £30 per month Chip Fitness Benefit for wellbeing
* Company laptop
* Opportunity to have a huge impact on our product in a fast-growth fintech startup
Our Interview Process
* Video screen with someone from our Talent team
* Video interview with the hiring manager
* Short take home task
* Final interview with SVP of Growth
About Chip
Chip’s mission is to make your life wealthy. We’re building the wealth super app of the future to help users build, manage, and protect long-term wealth.
We use technology to break down barriers so users can invest like the ultra-wealthy, in one simple place. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain. Chip serves over 400,000 active customers and looks after over £6billion in assets.
Chip is built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Chip has raised over £50m from 29,000 investors.
Our Vision
To be the most personal digital wealth manager in the UK
Who we are
Chip has a diverse team of 180; we value balance and inclusion and encourage applications from all backgrounds. We have won awards including Best Personal Finance App at the British Bank Awards in 2022, 2024, and 2025.
Our Values
Be ACCOUNTABLE • Be BOLD • Be COLLABORATIVE
We are committed to an inclusive environment and help you balance work and home life. We encourage professional and personal growth and welcome applicants from all backgrounds.
Note to Agencies
Chip does not accept unsolicited CVs from recruiters or agencies for live roles on our career page. Chip reserves the right to hire candidate(s) without financial obligation to any agency.
Disclaimers: Referrals increase your chances of interviewing at Chip – your wealth app.
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